![]() their 'definitions ' page may contain similar definitions to those on line but they have a different layout which makes it difficult when you are trying to focus them in to a particular item. Also the fact that telephone operators are not able to see the same page as you may be looking at on line. Inconsistency between email replies you do get and the telephone advice given. So not strictly an internet account as you still have to pick up the phone regularly. Several questions put to them by email with standard reply that I will have to telephone for an answer despite the fact no security issues were involved. There is room for considerable improvement in the statement layout and the use of clear English for describing the precise status of a payment or receipt.ĭisappointment at inability to answer questions via email. I do not know what my cleared and usable savings are. Very confusing as I truly do not understand what is cleared, when things are due to clear, and what is not clear. To them it means 'may be complete ' or 'may not be complete'. They use the word 'processed' against transactions which to you and I means ' complete '. ĭifficulty in understanding the on line account 'statement'. Telephone operator confirmed they were having a number of problems with passwords and that they had complaints about the confusing ' welcome email'. You had to work out what your account was and what bits of the mail applied to you and therefore what you had to do to activate the account. The 'welcome' email was particularly confusing and was not account specific. I am currently looking for a different home for my savings. In the meantime I hope my money is actually in safe hands. Connect to over 40,000 banks and sync automatically between multiple devices. Manage all your accounts, budgets and bills in one place. ![]() I almost feel they are on a learning curve with internet accounts and I am somewhat un- nerved by the problems found so far. MoneyWiz is a powerful personal finance app for iOS, macOS, Android and Windows. I have to say I really do not feel comfortable with this account or with Newcastle Building Society. ![]() “I have to say I really do not feel comfortable with.” ![]()
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